The following materials are for use by local and state associations when considering and developing a local ombudsman program.
National Association Ombudsman Materials
Montana Association Ombudsman Materials
- Ombudsman Policy/Proceduresdoc (DOC: 29.5 KB)
Naples Area Board Ombudsman Materials
- Ombudsman Program Outlinepdf (PDF: 102 KB)
- Ombudsman Processpdf (PDF: 91 KB)
- Ombudsman Procedurespdf (PDF: 88 KB)
- Ombudsman Tips & Guidelinespdf (PDF: 146 KB)
- Ombudsman Logpdf (PDF: 147 KB)
- Evaluation Formdocx (DOC: 17 KB)
Ocean County Association Ombudsman Materials
- Ombudsman Process Brochure/Sampledoc (DOC: 2.44 MB)
- Ombudsman Process Overviewdoc (DOC: 152 KB)
- Ombudsman Oversight & Committee Guidelinesdoc (DOC: 155 KB)
- Ombudsman Script & Formsdoc (DOC: 166 KB)
- Evaluation Formdocx (DOC: 17 KB)
Portland Metropolitan Association Ombudsman Materials
- Ombudsman Program Overviewdoc (DOC: 153 KB)
- Ombudsman Processdoc (DOC: 130 KB)
- REALTOR® Ombudsman Programspdf (PDF: 1.4 MB)
Pueblo Association Ombudsman Materials
- Ombudsman Procedures Overviewdoc (DOC: 27.5 KB)
- Ombudsman Guidelinesdoc (DOC: 29 KB)
- Ombudsman Reportdoc (DOC: 24.5 KB)
- Ombudsman Worksheet & Logdoc (DOC: 27.5 KB)
- Press Releasedoc (DOC: 23.5 KB)
Texas Association Ombudsman Materials
- Ombudsman Program Overviewdoc (DOC: 38.5 KB)
- Ombudsman Do's and Don'tsdoc (DOC: 45 KB)
- Ombudsman Training Presentationppt (PPT: 1.09 MB)
- Tips for Communicating with an Angry Phone Contactdoc (DOC: 32.5 KB)
- Discrimination Issues, Public Trust and Specialty Fieldsdoc (DOC: 50 KB)
- Role Play #1doc (DOC: 66.5 KB)
- Role Play #2doc (DOC: 66.5 KB)
- Texas Contact Informationdoc (DOC: 38 KB)