View examples of ombudsman services offered by the Tahoe Sierra and the Pacific West Association of REALTORS®, to both members and/or the public.
Tahoe Sierra Board
One ombudsman serves as a trained mediator to handle informal grievances from agents and clients. The California Association of REALTORS® encouraged all their real estate boards to implement the program in order to raise professionalism of membership and to benefit the community at large. Examples: misrepresented advertisements, a REALTOR® not submitting all purchase offers, and disclosure issues.
Pacific West Association (Anaheim)
Ombudsman may call members and attempt to resolve the misunderstanding or matter without any formal paperwork required by the complainant. The program is beneficial if neither party is considering filing a formal written complaint.