Be Aware of Spoofed SentriLock Invoices

NAR has learned that cybercriminals are posing as SentriLock, and sending fake invoices to REALTOR® associations and MLSs. The invoice may be in an accurate amount, and even include a genuine-looking SentriLock W-9 form. However, the invoice includes new, fake payment instructions.

SentriLock is aware of the scam and has alerted its customers. 

Here’s what you need to know:

  • Always verify the sender of any external email that requests payment. Here, the email address sending the fake invoices is from “” with a zero in place of the “o”. 
  • Do not reply to the email, click on any attachments or use contact information contained in the email.
  • If you are a SentriLock customer, please contact your account representative, using contact information you already have, and verify the ACH instructions for invoices prior to sending any payments.
  • If you are a victim of this scam, contact your bank immediately and request a recall or reversal.
  • File a complaint with the FBI at as soon as possible; recovery rates increase when crimes are report within 24 hours. 
  • Report the incident immediately to Chubb’s cyber response team by calling 1-800-817-2665. You will be set up with a cyber specialist to triage the incident and ensure that other systems are not affected.

Take advantage of the cyber resources available to you through Chubb, including the eRiskHub® resource library (login required), and check out these NAR resources: