*Please Note: All Times Listed As Central Time

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Tuesday, July 28

  • 11:00 – 11:15 am:  Event Welcome
    Katie Johnson, General Counsel, and Chief Member Experience Officer
  • 11:15 – 11:30 am:  Engaging with Associations 
    Charlie Dawson, Vice President, Engagement
  • 11:30 am – 12:00 pm:  Association Leadership Programs and Resources
    Cindy Sampalis, Director, Engagement and Association Leadership Development/ALD staff team

12:00 - 12:15 pm: BREAK

  • 12:15 – 12:30 pm: Commercial Services
    Charlie Dawson, Vice President, Engagement
  • 12:30 – 12:45 pm: NAR Member Support– Your First Point of Contact for All Things NAR
    Mary Glick, Manager, Member Support
  • 12:45 – 1:00 pm:  Get Involved with AEC
    John Sebree, RCE, Chief Executive Officer, Missouri REALTORS®
    Chair, 2020 Association Executives Committee

1:00 - 1:15 pm: BREAK

  • 1:15 - 1:30 pm:  Association Diversity
    Fred Underwood, RCE, Director, Engagement, Diversity and Inclusion
  • 1:30 – 2:30 pm:  Critical Issues Discussion Breakouts
    • Your members’ biggest challenges during COVID and how have you been able to help them?
    • What diversity and inclusion initiatives have you incorporated into your association?
    • Most effective ways to involve/engage your members in association activities
    • Offering New Member Orientations, director meetings, and other live sessions during the age of COVID-19
  • 2:30 – 2:45 pm:  NAR Communications for AEs
    Susan Welter, Vice President, Creative and Content Strategy
  • 2:45 -3:00 pm: End of Day Wrap Up
    Krystal Allen, Manager, Training and Resources, Engagement

Wednesday, July 29

  • 11:00 – 11:30 am: “Practical Tips for Today, Leadership Strategies for Tomorrow”
    Ryan Conrad, RCE, CAE, Chief Executive Officer, Northern Virginia Association
  • 11:30 am – 12:00 pm:  NAR Affiliate Resources and Services Panel Discussion
    Facilitator:  Rodney Gansho, RCE, Director, Engagement
    • CCIM Institute - Gregory Fine, Chief Executive Officer
    • Counselors of Real Estate (CRE) Samantha DeKoven, Director of Public Service Initiatives
    • Institute of Real Estate Management (IREM) - Denise Froemming, Chief Executive Officer/Executive Vice President
    • Real Estate Business Institute (REBI) - Ginny Shipe, CAE, C-RETS, RENE, Chief Executive Officer
    • REALTORS® Land Institute (RLI) - Aubrie Kobernus, RCE, MBA, Chief Executive Officer
    • Residential Real Estate Council - Lana Vukovljak, Chief Executive Officer
    • Society of Industrial and Office REALTORS® (SIOR) - Thomas McCormick, Chief Executive Officer
    • Women’s Council of REALTORS® (WCR) - Jeff Hornberger, RCE, CAE, Chief Executive Officer/Executive Vice President

12:00 - 12:15 pm: BREAK

  • 12:15 – 12:30 pm:  Advocacy & the REALTOR® Party
    Susie Helm, RCE, Vice President, State & Local Services & Advocacy Operations
  • 12:30 – 1:00 pm:  Core Standards/Association Policy
    • Christopher Harrigan, RCE, Manager, Policy Information
    • Jeremy Green, Specialist, Member Experience
  • 1:00 – 1:15 pm:  NAR's Global Programs
    Lisa Calarco, RCE, Manager, Global Programs and Outreach

1:15 – 1:30 pm: BREAK

  • 1:30 – 2:30 pm:  NAR Program Breakouts
    • Core Standards and Association MLS Policy – Chris Harrigan, RCE and Jeremy Green
    • Commitment to Excellence (C2EX) - Kasey Stewart
    • NAR Education Offerings - Dawn Headtke
    • NAR Governance and the Hub – Victoria Peterson
    • Strategic Association Management (SAM) – Carole Kaptur and Kelsi Dunn
  • 2:30 - 2:45 pm:  Legal and Risk Management Resources
    Chloe Hecht, Senior Counsel and Director of Legal Affairs
  • 2:45 – 3:00 pm:  Leveraging Resources from the NAR Library & Archives
    Abby Creitz, Manager, NAR Library and REALTOR® University Librarian
  • 3:00 pm: End of Day Wrap Up
    Krystal Allen, Manager, Training and Resources, Engagement

Thursday, July 30

  • 11:00 – 11:30 am: Data You Can Use
    Jessica Lautz, Vice President, Demographic and Behavioral Insights
  • 11:30 am – 12:00 pm:  Member First Profile System
    Faisal Ghauri, Vice President, Information Technology

12:00 - 12:15 pm: BREAK

  • 12:15 – 12:45 pm:  National Dues: What You Need to Know
    Patricia Garcia, Director, Dues Compliance & REALTORS® Relief Foundation Services
  • 12:45 – 2:45 pm: NRDS & E-Commerce Deep Dive
    Chris DeRosa, RCE, CAE, Consultant, NRDS and E-Commerce
  • 2:45 -3:00 pm: End of Day Wrap Up
    Krystal Allen, Manager, Training and Resources, Engagement


Speakers and Presenters

Image of Krystal Allen

Krystal Allen

Manager, Training and Resources


Image of Cynthia Bair

Cynthia Bair

Manager, Association
Leadership Development


Headshot of Lisa Calarco

Lisa Calarco, RCE

Manager, Global
Programs and Outreach


headshot image of Ryan Conrad

Ryan Conrad, RCE

Chief Executive Officer,
Northern Virginia Association


Profile image of Abby Creitz

Abby Creitz

Manager, NAR Library


Black and white image of Charlie Dawson in front of brick wall

Charlie Dawson

Vice President, Engagement


Headshot image of Chris DeRosa

Chris DeRosa, RCE

Member Information and
ECommerce Product Leader


Headshot image of Kelsi Dunn

Kelsi Dunn

Manager, Strategic Association
Management Services


Headshot image of Rodney Gansho

Rodney Gansho, RCE

Director of Engagement


Headshot image of Patty Garcia

Patricia Garcia

Director, Dues Compliance &
REALTOR® Relief Foundation Services


Headshot image of Faisal Ghauri

Faisal Ghauri

Vice President, Information Technology


Image of Mary Glick at a dinner party

Mary Glick

Manager, Member Support


Headshot image of Jeremy Green

Jeremy Green

Specialist, Member Experience


headshot image of Chris Harrigan

Christopher Harrigan, RCE

Manager, Policy Information


headshot image of Chloe Hecht

Chloe Hecht

Senior Counsel & Director of Legal Affairs


headshot image of Susie Helm

Susie Helm, RCE

Vice President, State & Local Services
& Advocacy Operations


Headshot image of Renee Holland

Renee Holland

Manager, Professional Development


2019 Broker Summit Speaker Katie Johnson

Katie Johnson

General Counsel &
Chief Member Experience Officer


Headshot image of Debra Jordan

Debra Jordan

Administrative Assistant


Carole Kaptur 131w 1751h

Carole Kaptur

Consultant, Strategic Association
Management Services


Headshot image of Kyle Lambert-London

Kyle Lambert-London, RCE

Manager, Association
Leadership Engagement


2019 Broker Summit Speaker Jessica Lautz

Jessica Lautz

Vice President, Demographics &
Behavioral Insights


Headshot image of Victoria Peterson

Victoria Peterson

Committee Programs Specialist


headshot image of Cindy Sampalis

Cindy Sampalis

Director, Engagement &
Association Leadership Development


headshot image of Andrew Scoulas

Andrew Scoulas

Coordinator, Outreach & Resources


Headshot image of John Sebree for AE Orientation

John Sebree, RCE

Chief Executive Officer,
Missouri Association of REALTORS®


Fred Underwood headshot for new AE orientation

Fred Underwood, RCE

Director of Engagement,
Diversity and Inclusion


Headshot photo of Susan Welter

Susan Welter

Vice President, Creative &
Content Strategy


That's Who We R

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