2019 Broker's Edge: Pinehurst, NC — Saturday, Sept. 14, 2019


Stay on the cutting edge of industry topics during this exclusive one-day event.

Meet the speakers at the 2019 Broker's Edge event on Saturday, September 14, 2019, in Pinehurst, NC.


Keynote Speaker:

Stan Phelps

Stan Phelps


View Stan's bio

Stan Phelps is the Founder of PurpleGoldfish.com, a think tank of customer experience and employee engagement experts based at the Frontier in Research Triangle Park. He is a TEDx speaker, Forbes contributor, IBM Futurist, and Certified Speaking Professional that inspires leaders to think differently about their most important stakeholders. Stan’s keynotes and workshops focus on the value of customer experience as a competitive differentiator and the importance of employee engagement in building a strong corporate culture. He has spoken at over 400 events in 16 countries (U.S., Canada, UK, Spain, Ecuador, Peru, The Netherlands, Japan, Russia, France, Germany, Australia, Bahrain, Malaysia, Israel, Singapore, Vietnam, and Sweden) for Fortune 500 brands such as IBM, Target, ESPN, UPS, Ricoh, GSK, Tesco, and Citi.

Stan challenges brands to explore new opportunities, showing them how to be more successful in tomorrow's changing world. Working with clients to create keynotes and workshops that are memorable, meaningful and on-brand.

He’s the author of 10 books: Purple Goldfish, Green Goldfish, Golden Goldfish, Blue Goldfish, Purple Goldfish-Service Edition, Red Goldfish, Pink Goldfish, Purple Goldfish-Franchise Edition, Yellow Goldfish, and Gray Goldfish. They all focus on the little ways to drive differentiation, increase loyalty, and promote positive word of mouth.

Prior to focusing on speaking, Stan held leadership positions at IMG, adidas, and the PGA of America. He also spent seven years as Chief Solutions Officer at Synergy, an award winning experiential marketing agency. At Synergy, he helped create larger than life brand experiences for brands such as KFC, M&M's, Starbucks and organizations such as NASCAR, MLS, and the USTA.

Stan started writing and speaking in 2009 on the belief that "differentiation via added value" can be a game changing strategy. For far too long, the overwhelming majority of marketing has fixated on the eyes and ears of the prospect. Not enough has been focused on creating experiences for current customers that drive referrals. Great customer experience is about being so remarkable that people can't help but talk about you. That if you absolutely delight someone – they will not only come back, but they'll bring their friends.

Stan received his BS in Marketing and Human Resources from Marist College, a JD/MBA from Villanova University, and a certificate for Achieving Breakthrough Service from Harvard Business School.

He is a Past-President of the AMA Triangle, a 700+ member chapter of the American Marketing Association. He also currently serves on the Advisory Board for Special Spectators. Stan lives in Cary, North Carolina with his wife Jennifer and two boys Thomas & James.


Tony Harrington

Tony Harrington

The Property Shop International Realty

View Tony's bio

Tony Harrington is the Broker/Owner, Broker in Charge & Real Estate Appraiser with The Property Shop International Realty in Wilmington, NC.

He is a consistent RPAC Golden R & President Circle Major Donor.

Tony has been a part of the NC REALTORS® Economic Development Committee since its inception in 2016 and currently sits as Chair. Through the Economic Development Committee, he helped as Past Chair to Create and implement the Platinum Award Winning NC REALTORS® Global Network to enhance Economic Development efforts both locally and Globally through NC REALTORS®.

Tony is the 2020 President of Cape Fear REALTORS®, President of the Cape Fear MLS, 2020 Region 2 Regional Vice President and Manager with the NC Regional MLS.

Tony holds the designations & Certifications for Accredited Buyer Representative, At Home with Diversity, Certified International Property Specialist, and Accredited Luxury Home Specialist.

Additional Speakers:

Nicole Arnold

Nicole Arnold, M.P.A.

Director of Local Government Affairs,

View Nicole's bio

Seven years ago, Nicole Arnold was the first Shared Government Affairs Director (GAD) for NC REALTORS® and now oversees the local political program, including seven Shared GADs and Regional GADs.

Nicole also became the Community Outreach Director in 2015, when she began working with the NC REALTORS® Housing Foundation. Since that time, the Foundation has awarded almost $1.2 million in natural disaster aid to over 1200 families. This includes $300,000 to over 300 families for mortgage or rental assistance with Hurricane Matthew (2016-17); over $75,000 to over 90 families for the April 2015, 2018, Greensboro tornadoes, and $800,000 to 826 families for Hurricane Florence (2018).

Nicole lives in High Point, NC, with her husband and three children, and enjoys painting, reading, and spending time outdoors whenever she gets the chance.

2019 Broker Summit Speaker Jess Biller

Jess Biller

President, Paramount Consulting
Group, LLC.

View Jess's bio

Jess is the president of Paramount Consulting Group, LLC. He works with businesses in the real estate industry that are building high-performing teams but struggling to choose the right employees. Using a patented process, he helps organizations make more informed hiring decisions and select employees who will be passionate, effective and engaged.

A Certified Behavior Analyst, Jess helps leaders navigate their organization’s No. 1 challenge: harnessing human potential. Working with individuals and teams, he brings keen insights that challenge current thinking and perspectives, resulting in better decisions and actions.

Prior to starting Paramount Consulting Group, Jess owned and led a business that began on a shoestring and grew into a multimillion-dollar contracting business serving customers in the commercial sector.

Andrea Bushnell

Andrea Bushnell

CEO, North Carolina
Association of REALTORS®

View Andrea’s bio

Andrea Bushnell is the Chief Executive Officer of the North Carolina Association of REALTORS®. A lawyer, Andrea has more than 20 years of experience as an association executive and as general counsel for State REALTOR® Associations. A Montana native, she earned a bachelor’s degree in English from Montana State University and graduated with honors from Lewis and Clark College School of Law in Portland, Oregon.

Before launching her law career, Andrea spent six years as a full-time REALTOR® in San Diego. And it was the love and respect for what we do that was a deciding factor in her re-entry into the REALTOR® world in 1995. Since 1995, Andrea has served on numerous committees, PAGs and work groups at NAR.

Andrea travels the country assisting associations with leadership development, team building, challenging the status quo, and in creating and implementing association strategic plans – all with the blessing of the wonderful leadership of the North Carolina Association of REALTORS®.

Laurie Weston Davis

Laurie Weston Davis

Better Homes and Gardens Real Estate
Lifestyle Property Partners

View Laurie’s bio

Laurie is a licensed NC Realtor and Co-Owner and CEO at Better Homes and Gardens Real Estate Lifestyle Property Partners, in Pinehurst NC. She was President in 2014 for the Pinehurst/Southern Pines Area Association of REALTORS®, appointed to the NAR MLS Issues and Policies Committee 2017-2019, served on NAR Social Media Advisory Board for 2016-2017, and the NCAR Information Management Advisory Group for 2016. She has presented at Massachusetts Association of REALTORS®, North Carolina Association of REALTORS®, Georgia Association of REALTORS®, Women’s Council of REALTORS®, Inman Agent Reboot, RE TechSouth, Inman Connect San Francisco and New York, participated as an Inman Connect Ambassador, and is currently serving as Director of the Inman Ambassador Program. Laurie served on the Keller Williams Realty International (KWRI) Agent Technology Council 2012-1015. She was a finalist for the Inman Most Innovative Real Estate Agent 2013, and was named Inman News People’s Choice Innovator 2013, Inman News 100 Most Influential Leaders 2014 and 2017, PSPAAR Realtor of the Year 2013, Swanepoel Power 200 – Top 20 Most Influential in Real Estate Social Media 2013-14 and 2014-15. And of course she is owner of The Geeky Girls!

Kim Dawson

Coldwell Banker Advantage

View Kim Dawson's bio

Kim Dawson, 2016 NC REALTOR® President and 2008 graduate of NC REALTORS Leadership Academy, has been a REALTOR® since 2002 listing and selling homes. A believer in continuous knowledge and education; Kim has earned the CRS, GRI, ABR, SRES, TRC and CMNS designations. She has served as a Broker Manager for Coldwell Banker Advantage, served NC Forms Committee since 2007 and currently NC Real Estate Education Foundation as President- Elect; helping to impact the knowledge, education and professionalism of fellow REALTORS®. At NAR, Kim served the Commitment to Excellence work group and committee to bring forth C2EX-an exciting professional growth opportunity to NAR. Giving back is the core of Kim’s upbringing… serving her local Association, NC REALTORS®, NAR and her community in various ways- including Delta Gamma, the Foundation Fighting Blindness and NC Children’s Hospital. Kim is a President’s Circle Golden R. Kim graduated from Drake University where she met Jim, her husband of 38 years. They “did” the Midwest before making NC home 27 years ago where they raised their 2 children, Ketra and Gavin, both proud homeowners. Kim values her family, friends and clients for what they share to enrich her life.

Laura Dewitt

Laura Dewitt

Director of Enterprise Sales,

View Laura's bio

Laura is a former internationally top-ranked professional extreme sports athlete with over 30 years’ experience as a dynamic, nationwide sales trainer, top producing sales expert, fundraiser, and public relations professional. An experienced leader of sales and marketing teams focusing on channel, as well as enterprise sales. Laura has worked with building residential real estate brokerages’ sales, marketing, and advertising campaigns.

Heather Elias

Heather Elias

Associate Broker,
Century 21 Redwood Realty

View Heather’s bio

For the last 15 years, Heather has immersed herself in the real estate industry, beginning as a full-time REALTOR®. She built a sustainable business using content marketing, blogging about life and real estate Loudoun County. Heather worked for NAR as their Director of Social Strategy, then helped Century 21 Redwood grow from 4 to 13 offices while retooling branding, messaging, and agent marketing support. She opened Artisan Consulting in 2017, specializing in marketing, branding, and digital strategy for the real estate industry. But most importantly, Heather also founded the LoCo Real Estate team, which continues to bring compassionate service to consumers in the northern Virginia market.

Asa Fleming

Asa Fleming

Allan Tate REALTORS®

View Asa's bio

Asa Fleming is a REALTOR® with Allen Tate REALTORS® in Raleigh, NC. Asa began his real estate career 20 years ago in New York. Asa is a graduate of North Carolina State University and has served as the 2013 President for the Raleigh Regional Association of REALTORS®. He just received his master’s degree in May from REALTOR® University. Asa is also active with the North Carolina REALTORS® (NCR), where he is currently serving as the 2019 President. Asa is a graduate of the 2014 National Association of REALTORS® Leadership Academy and served as the Chair of the 2017 class.

Asa is a member of Class XV of Leadership North Carolina and graduated in May of 2008. He served on the City of Raleigh Appearance Commission for six years and has been appointed to the Wake County Planning Board, where he is still currently serving. Asa has been involved in several community organizations and non-profits and has served on the Board of Directors for Marbles Kid Museum, The Carying Place, Inc., Southeast Raleigh Promise, and Rebuilding Together of the Triangle, Inc. He is also one of the founding board members of Central Wake High School charter school in Raleigh, where he is serving as the treasurer. Asa and his wife Tangie live in Raleigh with their two children, Asa II (“Deuce”) and Alexis, and their dog Holly. He enjoys helping families with their real estate needs, giving back to the industry that puts food on his table, and to the community where he lives.

Nobu Hatu

Nobu Hata

Director, Industry Outreach and
Engagement Strategy
National Association of REALTORS®

View Nobu's bio

Nobu Hata is NAR's Director of Digital Engagement. An industry veteran since 1996, Nobu is a student of marketing, communications trends, social media, and technology in the real estate industry, having implemented and adapted various new school techniques to his successful brick and mortar business in Minneapolis, Minnesota, for Edina Realty until July 2012.

An accidental speaker, instructor, and volunteer member leader since 2009 (NAR YPN, Communications, Equal Opportunity/Diversity, Strategic Planning Committees), Nobu brings to NAR a skill set that includes insight and context of agent, brokerage, and association issues up the pipeline, and delivers value-added information down, both in-person and through the digital domain.

Stephanie Lanier

Stephanie Lanier

Owner/Broker in Charge,
Lanier Property Group

View Stephanie's bio

One of Stephanie Lanier’s core beliefs: when you have hardship in your life, you shouldn’t waste it. Many words describe Lanier: wife, mom, REALTOR®, entrepreneur, blogger, special needs advocate. Yet, being a “wholehearted tribe builder” is the thread connecting the experiences of and creations in her life. Life-changing moments fueled a search for connection, purpose, and spaces for vulnerability. In 2012, Lanier co-founded Wilmington-based Lanier Property Group alongside her husband, Andrew. She also created The Inspiration Lab, a membership community for over 230 women encouraging work-life integration, by giving tools, training, and connections for a more meaningful life.

2019 Broker Summit Speaker Jessica Lautz

Dr. Jessica Lautz

Vice President,
Demographics & Behavioral
Insights, Research,
National Association of REALTORS®

View Jessica’s bio

Dr. Jessica Lautz is Vice President of Demographics and Behavioral Insights at the National Association of REALTORS®. The core of her research focuses on analyzing demographic trends for both NAR members and housing consumers. Through management of predictive analytics, surveys, focus groups and data analysis, she presents new and innovative ways to showcase results. Jessica discusses research findings in major media outlets and international presentations.

Dr. Lautz received her Doctorate of Real Estate from Nottingham Trent University. She also has a Master’s in Public Policy from American University and undergraduate degrees in Political Science and Law and Justice from Central Washington University.

Bill Lublin

Bill Lublin

Social Media Marketing Institute

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Bill Lublin has been recognized as a thought leader for his insights regarding social media and its use in business. From his earliest days he began a career of service to both the community and the industry, always embracing the latest tools and technology.

Bill has served as a member of the National Association of REALTORS® Professional Standards Committee and Risk Management Committee.

Bill has been recognized for his insights in the use of Social Media and technology for business. He was named by Inman News as one of “Real Estate’s Most Influential Online” for three years running. He was also listed on, Roost’s “50 RE People to follow on Twitter”, one of 4Realz’s 50 Most Influential Real Estate People on Twitter, Swaenepol’s 100 Most Interesting & Influential in Real Estate and other social media lists.

Bill is currently the CEO of the Social Media Marketing Institute (SMMI), CEO of Century 21 Advantage Gold, REALTOR®, and self-proclaimed Tech Freak. For more information and a complete bio, visit his website.

Maura Neill

Maura Neill

Buy Sell Live Atlanta

View Maura's bio

Maura Neill (ABR, CRS, e-PRO, MRP) is a second-generation REALTOR® who combines her love for the industry with her passion for education. Before getting into the real estate business in 2001, Maura previously taught at Florida State University and University of Phoenix. She is an active agent with RE/MAX Around Atlanta, leading her team and representing buyers and sellers on a day-to-day basis, and considers education – both clients and other real estate agents – an essential part of her role as a REALTOR®.

Maura is a national real estate speaker and instructor on subjects such as real estate technology, building your business via social media, customer service, and client retention. She was the 2014 Georgia CRS of the Year, the 2015 Atlanta REALTORS® Association REALTOR® of the Year, and a past recipient of the Georgia REALTORS® YPN Achievers Award. Maura is a graduate of the 2016 class of the NAR Leadership Academy and is a Platinum R RPAC investor, a member of RPAC President’s Circle, and a member of the 2017 Class of the NAR RPAC Hall of Fame.

A lover of all things Atlanta, Maura lives in Johns Creek, Georgia, with her husband Ben, their beagles Charlie, Jarvis, and Bebe and a cat who wishes to remain anonymous.

2019 Broker Summit Speaker Charlie Oppler

Charlie Oppler

2019 NAR First Vice President;
CEO, Prominent Properties Sotheby’s
International Realty

View Charlie's bio

Charlie has been a REALTOR® for more than 30 years, and is very involved at both the national and local levels. Charlie has served as NAR’s 2015 Vice President, on the Board of Directors since 2003, on four of NAR’s Presidential Advisory Groups, and chaired the REALTOR® Party Coordinating Committee twice and the RPAC Trustees Committee. He has served multiple times as a committee liaison, including for the REALTOR® Party Trustees for State and Local Campaign Services, RPAC Trustees Federal Disbursement, and State and Local Issues Mobilization Support Committees. In 2005, he was NAR’s Vice President for Region 2, representing New Jersey, New York, and Pennsylvania. Charlie was president of the New Jersey Association of REALTORS® in 2004. Charlie is also a member of the Eastern Bergen County Board of REALTORS® who named him 1997 REALTOR® of the Year. In 1996 he served as their president.

Deanne M. Rymarowicz

Deanne M. Rymarowicz

Associate Counsel,
National Association of REALTORS®

View Deanne's bio

Deanne M. Rymarowicz is NAR Associate Counsel. Before joining NAR, she was General Counsel for the Greater Las Vegas Association of REALTORS® for 8 years, and has also served as counsel for the Nevada Real Estate Division. She has an extensive background in transactional and administrative law, focusing on corporate, insurance and mining law. In her spare time, she loves traveling, baking and shopping at Home Goods.

Mark Saunders

Mark Saunders

Saunders Realty

View Mark’s bio

Today’s world thrives on communication. Whether through traditional phone conversations, text messaging, or social media, it’s clear that communicating well and learning to do it in all forms of technology available is important to achieving success. Mark Saunders understands this. He has incorporated an emphasis on digital technology and 21st century communication into his company, Saunders Realty, LLC.

Mark Saunders is more than a REALTOR. He is an entrepreneur, an innovator, an engaging speaker and has quickly become the “Tech Guy” of NC.


  • Triad Business Journal 40 Under 40 class of 2018
  • NC REALTOR® Association Innovation and Entrepreneurial Excellence Award
  • 2016 Winston-Salem Property Manager of the Year Award
  • 2016 National Association of REALTORS® TPN of the Year
  • 2013 Winston-Salem REALTORS® Presidents Award
2018 - iOi Speaker - Jeff Turner

Jeff Turner

Entrepreneur In Residence,
Second Century Ventures

View Jeff's bio

As founder and CEO of J.J. Grace, Jeff Turner led the digital media firm to Inc. Magazine’s list of the 500 Fastest-Growing Companies. He has served as a Founder, President, or CEO of multiple real estate technology companies. Those companies have included Australia-based RealSatisfied, acquired by Placester in 2016, and Immoviewer, a world leader in virtual tours founded in Potsdam, Germany. Jeff specializes in helping technology startups understand and navigate the complexities of the North American real estate market. He is also an internationally recognized speaker on topics at the intersection of technology trends and human behavior. Currently, Jeff is Entrepreneur In Residence at Second Century Ventures and leads industry strategy at Immoviewer. He is also an advisor to Frontdoor, a customer intelligence platform based in Paris, France, and a board member at Aumnia, Inc., a web and mobile application development company based in Camarillo, California.

Joe Ventrone

Joe Ventrone

Vice President, Federal Policy
and Industry Relations
National Association of REALTORS®

View Joe’s bio

Joseph M. Ventrone is Vice President of the National Association of REALTORS® Federal Policy and Industry Relations Team. Mr. Ventrone oversees all of NAR’s Federal Policy and the Real Estate Services Program—an effort directed to serving the special and varied business needs of large brokers. Under his leadership, the Federal Policy and Industry Relations Team develops and analyzes policy on housing; real estate finance; business and technology; environment and commercial real estate.

Mr. Ventrone’s expertise in housing issues spans over 40 years and includes stints in the private sector, top federal agencies, and on Capitol Hill during both the Democratic and Republican administrations.

Prior to joining the NAR in 2003, Mr. Ventrone was a Senior Policy Advisor at the Federal Housing Finance Board, where he liaised with Congress and trade associations for the independent regulatory agency that oversees the $700 billion Federal Home Loan Bank System.

Mr. Ventrone was also a member of the Bush/Cheney Transition Team at the Department of Housing and Urban Development, where he assisted with the design and the development of the transition briefing book for Secretary-designate. He then served as a Special Advisor to Secretary Mel Martinez, focusing on housing policy and congressional relations.

In Congress, Mr. Ventrone shepherded some of the most significant federal housing, mortgage finance, and urban affairs legislation to pass Congress. His achievements include the American Home Ownership and Economic Opportunity Act of 2000, the Quality Housing and Work Responsibility Act, the Homeowners Insurance Availability Act, establishment of the Committee on Affordable Housing and Health Care Facility Needs of Senior Citizens, the Section 8 program, the McKinney Act, and the Cranston-Gonzalez National Affordable Housing Act.

Mr. Ventrone joined the United States House of Representatives as a professional staff member in 1983. In 1988, he became minority deputy staff director for housing, and two years later, he was named deputy staff director. In 1995, he became deputy staff directory for the House Committee on Banking and Financial Services (now the Committee on Financial Services).

A native of Providence, Rhode Island, Mr. Ventrone graduated from Curry College with a B.A. degree in 1971. He earned his Master’s degree in Public Administration (Urban Affairs) from American University in 1973.