Developing a Training Curriculum
- Determine the organizational objectives
- Assess training needs
- Finalize the training objectives and budget
- Select trainers
- Select the training method(s)
- Develop and administer the training programs
- Evaluate the training
View detailed information about each of the recommended steps for developing a training curriculum.
Typical Topics of Employee Training
- Communications -- The increasing diversity of today's workforce brings a wide variety of languages and customs.
- Computer skills -- A necessity for conducting administrative and office tasks.
- Customer service -- Increased competition in today's global marketplace makes it critical that employees understand and meet the needs of customers.
- Diversity -- Usually includes explanation about how people have different perspectives/views and includes techniques to value diversity.
- Ethics -- Today's society has increasing expectations about corporate social responsibility. Also, today's diverse workforce brings a wide variety of values and morals to the workplace.
- Human relations -- The increased stresses of today's workplace can include misunderstandings and conflict. Training can help people get along in the workplace.
- Quality initiatives -- Initiatives such as "Total Quality Management," "Quality Circles," and benchmarking require basic training about quality concepts, guidelines and standards.
- Safety -- This is critical where working with heavy equipment, hazardous chemicals, and repetitive activities, but can also be useful with practical advice for avoiding assaults.
- Sexual harassment -- Usually includes careful description of the organization's policies, especially about what are inappropriate behaviors.
Programs and Educational Opportunities for AEs
When possible, participate in association-related educational conferences, such as NAR's Association Executives Institute (AEI) and Leadership Summit, American Society of Association Executive (ASAE) meetings, and state association-sponsored AE learning opportunities.
All REALTOR® association executives should encourage their staffs to complete the REALTOR® Association Management (RAM) Self-Study Course and to create a professional development plan that ultimately leads to the successful attainment of the REALTOR® association Certified Executive (RCE) designation.
The RCE designation is the hallmark of REALTOR® association management professionalism and proves that designees have a mastery of the skills necessary to successfully operate a REALTOR® association.
Training Vendors and Resources
General Management and Professional Training
- SkillPath Seminars
- American Management Association
- American Society of Association Executives (ASAE)
Outside vendors are not related to or endorsed by the National Association of REALTORS®. Links are for informational and research purposes only.