This page showcases videos about REALTOR® association policy, rules, and procedures related to membership, multiple listing services, and professional standards. 

Policy Into Practice Video Series

This video series explains key REALTOR® association policy in three main areas: Membership, Professional Standards, and Multiple Listings Services (MLSs). New videos will be posted periodically.

  • Part 1 — Introduction
  • Part 2 — Mandatory and Voluntary Arbitration
  • Part 3 — The Six Factors of Procuring Cause
  • Part 4 — Mediation

Ombudsman Process

Two video demonstrations of the Ombudsman process that occurred during the 2013 and 2014 NAR Professional Standards Education Seminars.

Ethics Hearing

Six-part video demonstration of a simulated Ethics Hearing conducted during the 2013 NAR Professional Standards Education Seminar.

  • Part 1 — Chair opens the hearing; parties make their opening statements and present their cases; parties begin cross-examination
  • Part 2 — Hearing Panel calls a recess
  • Part 3 — Parties continue to cross-examine each other
  • Part 4 — Closing statements by parties
  • Part 5 — Hearing Panel in Executive Session
  • Part 6 — Board of Directors review of decision

Ethics Appeals

Two-part video demonstration of a simulated Ethics Appeal which took place during the 2013 NAR Professional Standards Education Seminar.

  • Part 1 — Appeal Hearing
  • Part 2 — Debriefing of Appeal Hearing

Two-part video demonstration of a simulated Ethics Appeal which took place during the 2014 NAR Professional Standards Education Seminar.

  • Part 1 — Chair opens the hearing; parties make their opening statements and present their cases; parties begin cross-examination
  • Part 2 — Debriefing the Ethics Appeal

Board of Directors Review of an Ethics Appeal

Three-part video demonstration of a simulated Board of of Directors review of an Ethics Appeal which took place during the 2014 Professional Standards Education Seminar.

  • Part 1 — Chair opens, parties make their statements, panelists ask questions
  • Part 2 — Executive session demonstration for the board review of ethics appeal
  • Part 3 — Debriefing the Board of Directors review of ethics appeal

Grievance Committee Review of Ethics Matter

Two-part video demonstration of a simulated Grievance Committee review of an ethics matter which took place during the 2014 Professional Standards Education Seminar.

  • Part 1 — Demonstration of the Grievance Committee review of ethics matter
  • Part 2 — Debriefing the demonstration of the Grievance Committee review of ethics matter

Board of Directors Hearing on a Charge of Refusal to Arbitrate

Two-part video demonstration of a simulated Board of Directors hearing on a charge of refusal to arbitrate which took place during the 2014 Professional Standards Education Seminar.

  • Part 1 — Demonstration of the Board of Directors hearing on a charge of refusal to arbitrate
  • Part 2 — Debriefing the demonstration of Board of Directors hearing on a charge of refusal to arbitrate

Mediation

Mediation is NAR's preferred method of dispute resolution.

How Mediation Benefits REALTORS®

Mediation Demonstration

Advertisement

That's Who We R

The campaign ads rally consumers to "Look for the R" for reassurance, resources, and reliable guidance on their path to property ownership.