Complying With the Americans With Disabilities Act (ADA)


The Americans With Disabilities Act (ADA), signed into law on July 26, 1990, makes it unlawful to discriminate against people with disabilities. The law has five sections or "titles" which apply to employment, public services, public accommodations, services operated by private entities, and telecommunications. Title I affects real estate offices and Association offices if they have the threshold number of employees. Title III affects Association offices, real estate offices, and commercial facilities. 

Title I of the ADA applies to employment and protects qualified persons with a disability who can perform the essential functions of the job with or without reasonable accommodation. Thus, if a real estate sales office has 15 or more employees, Title I applies. 

Title III of the ADA prohibits entities that own, lease, lease to or operate a place of public accommodation from discriminating against the disabled. Businesses covered include hotels, restaurants, convention centers, sales establishments including real estate offices, offices of professionals such as attorneys and CPAs, etc. If a real estate broker or salesperson has a home office in which business is conducted with customers, that portion of the home must also be in compliance with the ADA. The ADA requires equal access and services to disabled individuals in the most integrated setting possible. In essence, that means that architectural and communication barriers are to be removed in existing facilities where such removal is readily achievable and can be carried out without much difficulty or expense. Examples of steps to take in order to remove barriers include installing ramps, rearranging tables and chairs, repositioning telephones, adding raised markers on elevator control buttons, widening doors, or installing offset hinges to widen doors.

Political Advocacy

Current Legislation/Regulation

H.R. 620 - The ADA Education and Reform Act of 2017
H.R. 1493 - The ADA Lawsuit Clarification Act of 2017


Letters to Congress - Americans with Disabilities Act
Letters to Congress - Americans with Disabilities Act Reform
Issue summary
NAR Federal Issues Tracker

Legislative Contact(s):

Fred Underwood,,

Erin Stackley,,

Helen Devlin,,

Regulatory Contact(s):

Fred Underwood,,

What is the fundamental issue?

Under the Americans with Disabilities Act (ADA), attorneys may collect fees related to pursuing claims of non-compliance of the law, but plaintiffs are not permitted to collect damages. These suits often target easily-correctible infractions such as signage, soap dispenser heights, and transition lifts on ramps. Owners of these properties often have a reasonable belief that they are in compliance with the law based on state and local inspections.  According to the International Council of Shopping Centers (ICSC), these lawsuits, commonly referred to as “drive-by lawsuits,” are on the rise, with 2016 seeing a 37% increase.

I am a real estate professional. What does this mean for my business?

The ADA’s lack of a notice requirement leaves commercial property owners, who may in good faith believe that their businesses and buildings are in compliance with the law, vulnerable to lawsuits.  Once a suit is filed, there is no opportunity to cure the infraction, so property owners spend time and money on attorneys and paying fees which could instead have gone towards fixing the issue.  The ADA does not allow victims to collect damages, so a portion of the money goes to paying attorneys’ fees. 

NAR Policy:

NAR supports requiring prior notification of, with an opportunity to correct, alleged violations of the Americans with Disabilities Act before a lawsuit on that alleged violation can be filed, while reaffirming support for the Americans with Disabilities Act and programs that encourage compliance with ADA laws. 

Legislative/Regulatory Status/Outlook

Bills have been introduced in Congress for several years which would add a “notice-and-cure” requirement to the ADA, to require that businesses being sued for violations to the ADA receive notice of the violation and an opportunity to fix it before a suit can be filed.  In the 115th Congress, two bills have been introduced in the House to address this issue: Rep. Jeff Denham (R-CA) has introduced H.R. 1493, the ADA Lawsuit Clarification Act of 2017, and Rep. Ted Poe (R-TX) has introduced H.R. 620, the ADA Education and Reform Act of 2017. 

H.R. 620 is a bipartisan bill requires a plaintiff to give specific notice to a property owner about alleged violations so they know what to look for in terms of a barrier to access.  It also allows property owners up to 120 days to fix the alleged violation before the clock starts running on attorneys’ fees.  During that 120 days, property owners have the first 60 to outline their path to compliance, and another 60 to complete work to remedy the deficiency.  If work is not completed in time, the lawsuit may proceed.  Finally, the bill requires the courts, working with property owners and the disability community, to develop a model program for mediations regarding ADA suits. 

H.R. 620 passed the House of Representatives on February 15 by a vote of 225-192.  Ahead of its passage, NAR issued a commercial-targeted call-for-action, as well as sent a letter of support to the full House.  Several state associations also weighed in with letters of support to their Congressional delegations.  NAR is a member of a coalition working to resolve this issue, and is committed to working with the Senate on crafting companion legislation. 


We've already done the research for you. References (formerly Field Guides) offer links to articles, eBooks, websites, statistics, and more to provide a comprehensive overview of perspectives. EBSCO articles (E) are available only to NAR members and require a password.

Fair Housing Handbook, Fourth Edition—Item # 166-1084

The most comprehensive Fair Housing resource. This handbook, completely revised and updated, is an excellent resource for fair housing guidance. It is the most comprehensive fair housing resource available in the industry. Included in the hand book are suggested fair housing office procedures, background on fair housing regulations, samples of the HUD Equal Housing Opportunity poster and logo, equal service report forms, information on the NAR/HUD partnership and a self-assessment questionnaire.

Order online or call NAR's Information Services at 1-800-874-6500.

Information From the Justice Department

How to file an ADA complaint with the U.S. Department of Justice, (Department of Justice, Apr. 11, 2015)

Celebrating access today: 25th Anniversary year of the Americans with Disabilities Act, (Department of Justice, Jan. 31, 2015)

Justice department announced proposed amendment to Americans with Disabilities Act regulations, (Department of Justice, July 25, 2014)

Americans with Disabilities Act—Links and Resources, (2014)

Americans with Disabilities Act—Enforcement Activities, (2014)

Revised ADA Regulations Implementing Title II and Title III, (May 21, 2012)

Information From NAR

ADA Reform Bill Passes House, (National Association of REALTORS® - Washington Update, Feb. 15, 2018)

ADA Website Accessibility DOJ Letter, (National Association of REALTORS® - Washington Update, Dec. 20, 2017)

Does the ADA Apply to Your Website?, (REALTOR® AE Magazine, Oct. 27, 2017)

ADA Lawsuits Shouldn't Be the First Solution, (National Association of REALTORS®, Oct. 19, 2017)

Court Rules ADA Applies to Website, (National Association of REALTORS®, July 5, 2017)

Website Accessibility Lawsuit Dismissed, (National Association of REALTORS®, Apr. 26, 2017)

Real Estate Companies Should Address Website Accessibility to Avoid Lawsuits, (REALTOR® Magazine, Nov. 6, 2016)

6 Ways to Help Everyone Access Your Website, (REALTOR® Magazine, July 2016)

Website Accessibility: Not Just About the Law, (REALTOR® Magazine, May 11, 2016)

Is Your Website ADA Compliant?, (REALTOR® Magazine, Apr. 2016)

Accessibility is a Broker’s responsibility, (National Association of REALTORS®, Jan. 2015)

Window to the Law: ADA Basics, (National Association of REALTORS®, Dec. 31, 2014)

Websites: Public Accommodations?, (REALTOR® Magazine, Sept. 2014)

Comply with ADA at the Brokerage Office, (REALTOR® Magazine, Toolkit)

ADA Compliance Matters, (REALTOR® AE Magazine, Sept. 1, 2010)

Fair Housing Resources, (National Association of REALTORS®)

Americans with Disabilities Act Compliance Kit, (National Association of REALTORS®Legal Affairs)

Is Your Office Accessible?, (REALTOR® Magazine, Mar. 2011)

Supreme Court Clarifies ADA Disability Definition, (National Association of REALTORS®Letter of the Law, Jan. 2002)

Recent Articles on the ADA

Bill weakens disabilities act and 'rewards bad actors,' Harkin says, (Des Moines Register, Mar. 26, 2018)

Sen. Duckwork: 'Offensive' law would weaken landmark ADA, (Curbed Blog, Feb. 28, 2018)

The GOP's H.R. 620 will gut the Americans With Disabilities Act, pushing disability rights back to 1989, (NBC News, Feb. 22, 2018)

Website Compliance With Americans with Disabilities Act (ADA), (RISMedia, Feb. 18, 2018)

House passes changes to Americans With Disabilities Act over activists' objections, (The Washington Post, Feb. 15, 2018)

The Quick "How to Guide": Make Your Realty Business Accessible, (Realty Times, Jan. 23, 2018)

Justice Department Scraps ADA Guidance, (Disability Scoop Blog, Jan. 4, 2018)

Will Trump DOJ side with disabled plaintiffs in ADA website suits?, (Reuters, Oct. 19, 2017)

The Americans With Disabilities Act - An Employer's Responsibilities, (The Balance Blog, Sept. 27, 2017)

Americans With Disabilities Act Faces Political Battle, (Buildings, Sept. 25, 2017)

Real Estate Websites Need to be ADA Compliant, (Realty Times, Sept. 18, 2017)

ADA Guidelines for Web Accessibility: Everything You Need to Know, (Essential Accessibility Blog, July 21, 2017)

The Americans With Disabilities Act is Under Attack in Congress, (Rewire News, May 30, 2017)

Learn the Most Up-to-Date Signage for ADA Compliance, (Buildings, Mar. 2, 2017)

5 Hot Spots for ADA Lawsuits and How to Prevent Them, (Buildings, Feb. 27, 2017)

Physically Disabled? How to Find the Perfect Home for You, (RealtyTimes, Jan. 12, 2017)

Agent/Broker Perspective: Real Estate Websites and ADA Compliance, (Inman, June 14, 2016)

ADA and Website Compliance, (RIS Media, June 8, 2016)

Real Estate Firms Face Legal Challenges Over Websites’ ADA Compliance, (Chicago Tribune, May 11, 2016)

Keeping Properties in Compliance with ADA and Fair Housing Laws, (Property Management Insider, Feb. 29, 2016)

5 Things All Employers Must Know About the Americans with Disabilities, (TriNet Blog, Jan. 7, 2016)

Website Accessibility and the Americans with Disabilities Act, (Journal of the Internet Law, Nov. 2015) E

Stay ADA Compliant With These Crucial Steps, (XPertHR Blog, Oct. 23, 2015)

7 Myths about the Americans with Disabilities Act, (Inc, July 26, 2015)

The ADA at 25, (Curbed, July 23, 2015)

Does Your Website Violate The Americans with Disabilities Act?, (Forbes, Apr. 5, 2015)

5 ADA Accessibility Myths, (Buildings, Mar. 1, 2015)

Identify gaps in ADA safety, (Buildings, Dec. 1, 2014)

Is your website ADA compliant?, (Walsworth, Sept. 6, 2014)

A complete guide to hiring employees with disabilities, (Inc., Aug. 25, 2014)

3 employees you should fire immediately, (Inc., July 28, 2014)

Are You Compliant with ADA Law?, (Realty Biz News, Feb. 4, 2014)

How to: Establish an Accessible Workplace, (St. Louis Business Journal, Dec. 13, 2013)

5 ways companies can make sure they’re following the Americans with Disabilities Act, (American City Business Journals, Nov. 7, 2013)

Nearly 500 city cabs violate the Americans with Disabilities Act, says Attorney General Eric Schneiderman, (New York Daily News, Nov. 19, 2013)

Crossing the Threshold: Problems and prospects for accessible housing design (PDF), (Harvard Joint Center for Housing Studies, Aug. 2013)

Changes Underway for the Accessibility Standard, (Buildings, Oct. 30, 2012)

How to Comply with the ADA Update, (Buildings, May 1, 2012)

Housing & Mortgages for People with Disabilities, (

Americans with Disabilities Act, (Journal of Property Management, Nov./Dec. 2010) E

Greenway Plaza has since become a model for master-planned urban developments, (Houston Business Journal, Oct. 22, 2010)

How to Comply with the Americans with Disabilities Act, (Inc., Aug. 5, 2010)

Useful Websites

ADA National Network

American Association on Intellectual and Developmental Disabilities

Americans with Disabilities Act Document Center

Books, eBooks, Videos, Research Reports & More

The resources below are available for loan through Information Services. Up to three books, tapes, CDs and/or DVDs can be borrowed for 30 days from the Library for a nominal fee of $10. Call Information Services at 800-874-6500 for assistance.

Barrier Free Residential Design, (New York, NY: McGraw-Hill, 1994) NA 2545 P36

ADA handbook: Employment and construction issues affecting your business, (Chicago, IL: Real Estate Education Company, 1993) TH 153 R23

The Americans with Disabilities Act: A review of best practices, (New York, NY: American Management Association, 1993) TH 153 Am3

ADA title III: Compliance made practical, (Chicago, IL: Institute of Real Estate Management, 1992) HD 1394 In7ad

ADA compliance guidebook: A checklist for your building, (New York, NY: Building Owners & managers Association International, 1991) TH 153 B86

The Americans with Disabilities Act: Removing barriers in places of public accommodation, (Jackson Heights, NY: Eastern Paralyzed Veterans Association, 1991) TH 153 Ea7

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The inclusion of links on this page does not imply endorsement by the National Association of REALTORS®. NAR makes no representations about whether the content of any external sites which may be linked in this page complies with state or federal laws or regulations or with applicable NAR policies. These links are provided for your convenience only and you rely on them at your own risk.


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