The Americans With Disabilities Act (ADA), signed into law on July 26, 1990, makes it unlawful to discriminate against people with disabilities. The law has five sections or "titles" which apply to employment, public services, public accommodations, services operated by private entities, and telecommunications. Title I affects real estate offices and Association offices if they have the threshold number of employees. Title III affects Association offices, real estate offices, and commercial facilities.
Title I of the ADA applies to employment and protects qualified persons with a disability who can perform the essential functions of the job with or without reasonable accommodation. Thus, if a real estate sales office has 15 or more employees, Title I applies.
Title III of the ADA prohibits entities that own, lease, lease to or operate a place of public accommodation from discriminating against the disabled. Businesses covered include hotels, restaurants, convention centers, sales establishments including real estate offices, offices of professionals such as attorneys and CPAs, etc. If a real estate broker or salesperson has a home office in which business is conducted with customers, that portion of the home must also be in compliance with the ADA. The ADA requires equal access and services to disabled individuals in the most integrated setting possible. In essence, that means that architectural and communication barriers are to be removed in existing facilities where such removal is readily achievable and can be carried out without much difficulty or expense. Examples of steps to take in order to remove barriers include installing ramps, rearranging tables and chairs, repositioning telephones, adding raised markers on elevator control buttons, widening doors, or installing offset hinges to widen doors.
Current Legislation/RegulationNone at this time.
What is the fundamental issue?
Under the Americans with Disabilities Act (ADA), attorneys may collect fees related to pursuing claims of non-compliance of the law, but plaintiffs are not permitted to collect damages. These suits often target easily-correctible infractions such as signage, soap dispenser heights, and transition lifts on ramps. Owners of these properties often have a reasonable belief that they are in compliance with the law based on state and local inspections. According to the International Council of Shopping Centers (ICSC), these lawsuits, commonly referred to as “drive-by lawsuits,” are on the rise, with 2016 seeing a 37% increase.
I am a real estate professional. What does this mean for my business?
The ADA’s lack of a notice requirement leaves commercial property owners, who may in good faith believe that their businesses and buildings are in compliance with the law, vulnerable to lawsuits. Once a suit is filed, there is no opportunity to cure the infraction, so property owners spend time and money on attorneys and paying fees which could instead have gone towards fixing the issue. The ADA does not allow victims to collect damages, so a portion of the money goes to paying attorneys’ fees.
NAR supports requiring prior notification of, with an opportunity to correct, alleged violations of the Americans with Disabilities Act before a lawsuit on that alleged violation can be filed, while reaffirming support for the Americans with Disabilities Act and programs that encourage compliance with ADA laws.
Bills have been introduced in Congress for several years which would add a “notice-and-cure” requirement to the ADA, to require that businesses being sued for violations to the ADA receive notice of the violation and an opportunity to fix it before a suit can be filed. In the 115th Congress, two bills have been introduced in the House to address the issue. One bill, H.R. 620, passed the House of Representatives. Ahead of its passage, NAR issued a commercial-targeted call-for-action, as well as sent a letter of support to the full House. Several state associations also weighed in with letters of support to their Congressional delegations. Unfortunately the bill was unable to gain traction in the Senate due to strong opposition from the disability rights' community.
In the 116th Congress (2019-2020), NAR continued to push for a legislative fix, and met with the Senate Judiciary Committee staff to discuss different potential solutions. NAR is a part of a coalition of industry groups focused on advocating for a solution to the issue of drive-by ADA lawsuits, and will continue to work toward that goal in the 117th Congress.
NAR Library & Archives has already done the research for you. References (formerly Field Guides) offer links to articles, eBooks, websites, statistics, and more to provide a comprehensive overview of perspectives. EBSCO articles (E) are available only to NAR members and require the member's nar.realtor login.
Fair Housing Handbook, Fifth Edition—Item # 166-1084
This handbook is an excellent resource for fair housing guidance. It is the most comprehensive fair housing resource available in the industry.
• Suggested fair housing office procedures
• Background on fair housing regulations
• Samples of the HUD Equal Housing Opportunity poster logo
• Equal service report forms
• Information on the NAR/HUD partnership
• Self-assessment questionnaire
Order online or call NAR's Contact Center at 1-800-874-6500.
Information From the Department of Justice
ADA Enforcement (Department of Justice)
Federal ADA and Disability Resources (Department of Justice)
How to File an Americans with Disabilities Act Complaint with the U.S. Department of Justice (Department of Justice)
Introduction to the ADA (Department of Justice)
Frequently Asked Questions about Service Animals and the ADA (Department of Justice)
Topics of Interest on ADA.gov (Department of Justice)
Information From NAR
Visually Accessible Websites Aid ADA Compliance (REALTOR® Magazine, Jul 31, 2020)
HUD Expands Affordable Housing for Persons with Disabilities (REALTOR® Magazine, Oct. 10, 2019)
‘I Need to Bring My Support Dog to the Office’ (REALTOR® AE Magazine, Feb. 21, 2019)
Better Service for Clients with Disabilities (REALTOR® Magazine, Mar. 15, 2018)
Americans with Disabilities Act Compliance Kit (National Association of REALTORS®)
Comply with ADA at the Brokerage Office (REALTOR® Magazine)
Fair Housing Resources (National Association of REALTORS®)
ADA Website Compliance
Your Website and ADA Compliance (Forbes, Jan. 28, 2021)
A Beginner’s Guide to ADA Website Accessibility Compliance (Search Engine Journal, Jul. 22, 2020)
ADA Website Accessibility: What Businesses Need to Know (Journal of Management Policy & Practice, May 1, 2020) E
Launching a New Site? Make Sure You Understand Digital ADA Compliance (Entrepreneur, Apr. 3, 2020)
Set Your Sites to Compliant (REALTOR® AE Magazine, Oct. 23, 2020)
ADA Website Compliance: A Webinar for REALTORS® (Florida REALTORS®, Jul. 20, 2020)
Zillow, Zumper, Move Inc., and Compass Face ADA Lawsuits (Inman, Jan. 3, 2020)
Window to the Law: ADA and Website Accessibility Update (National Association of REALTORS®, Sep. 3, 2019)
Recent Articles on the ADA
So You Want a Diverse Workforce? Then Truly Welcome People with Disabilities (The Hill, Feb. 1. 2021)
30 Years After a Landmark Disability Law, the Fight Continues (TIME Magazine, Aug. 3, 2020) E
The A.D.A. at 30: Beyond the Law’s Promise (The New York Times, Jul. 21, 2020)
The ADA at 30: Looking Back and Ahead (SHRM, May 27, 2020)
Americans with Disabilities Act: Guidance for Commercial Real Estate Owners (LexisNexis, Mar. 3, 2020)
Where Luxury Meets Accessibility (The New York Times, Feb. 8, 2019)
Books, eBooks, Videos, Research Reports & More
The resources below are available for loan through Information Services. Up to three books, tapes, CDs and/or DVDs can be borrowed for 30 days from the Library for a nominal fee of $10. Call Information Services at 800-874-6500 for assistance.
Disability in American Life (Kindle, eBook)
Disability Law and Policy (Kindle, eBook)
Web Accessibility : Web Standards and Regulatory Compliance (Berkeley, CA: Friends of Ed, 2006) TK 5105.5 T32
Barrier Free Residential Design (New York, NY: McGraw-Hill, 1994) NA 2545 P36
ADA Handbook: Employment and Construction Issues Affecting Your Business (Chicago, IL: Real Estate Education Company, 1993) TH 153 R23
The Americans with Disabilities Act: A Review of Best Practices (New York, NY: American Management Association, 1993) TH 153 Am3
ADA Title III: Compliance Made Practical (Chicago, IL: Institute of Real Estate Management, 1992) HD 1394 In7ad
ADA Compliance Guidebook: A Checklist for Your Building (New York, NY: Building Owners & Managers Association International, 1991) TH 153 B86
The Americans with Disabilities Act: Removing Barriers in Places of Public Accommodation (Jackson Heights, NY: Eastern Paralyzed Veterans Association, 1991) TH 153 Ea7
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