NAR Library & Archives has already done the research for you. References (formerly Field Guides) offer links to articles, eBooks, websites, statistics, and more to provide a comprehensive overview of perspectives. EBSCO articles (E) are available only to NAR members and require a password.
Tips & Strategies for Working with Difficult Customers
How to Handle Difficult People (and Still Achieve Your Business Goals) (Forbes, Aug. 21, 2019)
How to Deal With (Seriously) Dysfunctional Clients (Investopedia, Jun. 25, 2019)
Dealing with Difficult Clients: 7 Approaches to Transform Challenging Client Relationships (Forbes, May 29, 2019)
Dealing with Difficult Clients in Your Home Business (The Balance, Apr. 22, 2019)
Difficult Clients are a Part of Business – How You Handle Them Sets You Apart (The National Alliance for Insurance Education & Research, Dec. 12, 2018)
Managing Client Expectations
Is Life Balance Possible in Real Estate? (RISMedia, Nov. 19, 2019)
Managing Your Client’s Expectations More Effectively (RISMedia, Oct. 22, 2019)
Set Healthy Boundaries with Your Clients (REALTOR® Magazine, Jul. 30, 2019)
Why Lack of Boundaries Can Lead to Burnout (Psychology Today, Feb. 5, 2019)
Coping with Stress at Work (American Psychological Association, October 2019)
How to Handle Workplace Stress (U.S. News, Jul. 22, 2019)
Managing Your Stress as a Real Estate Agent (RISMedia, Jun. 27, 2019)
How to Practice Mindfulness in Real Estate (REALTOR® Magazine, Feb. 22, 2019)
Parting Ways with Difficult Customers
Ways to Tell When It’s Time to Fire a Client (The Balance, Jun. 25, 2019)
“You’re Fired!” What to do When a Client Rejects You (The Balance, Apr. 24, 2019)
Nine Ways to Effectively and Professionally ‘Break Up’ With a Client (Forbes, Dec. 6, 2018)
How to Tell a Time-Wasting Client, “You’re Fired!” (REALTOR® Magazine, Jul. 10 2018)
Code of Ethics and Arbitration Manual — National Association of REALTORS®
Safety - Helping NAR members understand the risks they face through knowledge, awareness, and empowerment.
HelpGuide — A trusted non-profit guide to mental health and well-being.
The American Institute of Stress — The mission of AIS is to improve the health of the community and the world by setting the standard of excellence of stress management in education, research, clinical care and the workplace.
MindTools — Learn the leadership, management and personal effectiveness skills you need for a happy, successful career.
Active Rain — ActiveRain is a community of real estate professionals who exchange ideas to grow their business. It provides a way for agents and other real estate industry contributors to connect, share, and learn.
eBooks & Other Resources
The following eBooks and digital audiobooks are available to NAR members:
The Customer Service Survival Kit (eBook, Kindle)
Working with Difficult People (Kindle, eBook)
Have an idea for a real estate topic? Send us your suggestions.
The inclusion of links on this page does not imply endorsement by the National Association of REALTORS®. NAR makes no representations about whether the content of any external sites which may be linked in this page complies with state or federal laws or regulations or with applicable NAR policies. These links are provided for your convenience only and you rely on them at your own risk.