NAR recently wrote to the Department of Justice regarding their regulatory work on the accessibility of Web information under the Americans with Disabilities Act (ADA). Last year, the Department began reviewing regulations that would apply to state and local governments, which would help develop rules for places of public accommodations, including real estate agencies and brokerages. The Department has since been inactive on the issue, posing continuing problems for REALTOR® members facing lawsuits for alleged violations of the ADA. The letter outlines NAR’s support for clear website accessibility standards and explains concerns with previous requirements proposed by the Department that fail to recognize the practical implementation challenges for website owners.
Without guidance from the Department, businesses remain uncertain about how to make websites ADA compliant. NAR advises members to discuss accessibility concerns and indemnification provisions with their website providers and to include contact information on websites for individuals with disabilities to report accessibility issues.