Frequently Asked Questions

Find out more about the "That's Who We R®" Consumer Advertising Campaign.

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Q. Why do we need a Consumer Advertising Campaign?

A. Through this campaign, NAR aims to demonstrate to consumers the value Realtors® bring to the real estate transaction and beyond – in their communities, in their understanding of local markets, and in their influence on public policies that encourage and facilitate real property transfer and ownership.

As the communications environment becomes ever more cluttered, NAR’s Consumer Advertising Campaign ensures that the REALTOR® brand remains front-and-center with consumers through a comprehensive, multichannel strategy to reach consumers and REALTORS® wherever they are—including online platforms such as YouTube, Facebook and Instagram; digital channels like Hulu, Amazon, and Roku; and traditional channels like television, radio, and print.

Q. How long has the campaign been running?

A. The National Association of REALTORS®' Board of Directors voted on November 17, 1997 to fund an initial national advertising campaign for three years beginning in July 1998, and the Board has continued to approve the extension of the campaign in three-year cycles. NAR's campaign materials have evolved over the years and currently include video, radio, digital, and social media content, as well as strategic media partnerships. New campaign materials will be available for members as well as state and local REALTOR® associations to run in their own areas.

Q. What is the goal of this campaign?

A.The new campaign is driven by three primary goals:

  • Demonstrate the value of a REALTOR® to consumers
  • Distinguish REALTORS® from other real estate agents, and listing apps
  • Deliver members a sense of pride in being a REALTOR®

With an integrated strategy aimed at both consumers and NAR’s 1.3 million members, this campaign shines a light on the incredible value and service REALTORS® provide to their clients, while adhering to the REALTOR® Code of Ethics. It also shows that REALTORS® are a powerful, positive force in the communities where they live and work as volunteers and advocates for property ownership.

Q. Who determines the direction of NAR’s advertising efforts?

A. NAR’s Consumer Communications Committee has oversight for the Consumer Advertising Campaign. The committee makes recommendations to the NAR Leadership Team for consideration and final approval. In late 2018, Havas Chicago—a global, award-winning advertising firm—became NAR’s creative agency and began working with NAR’s Consumer Communications Committee and staff on radically new goals and messaging. NAR works with Havas Media in Boston to the multichannel strategy and implementation to reach consumers.

Q. Why is the Consumer Advertising Campaign special assessment $35?

A. NAR members have been funding consumer advertising for 21 years through a small special assessment. The assessment provides incredible value, giving REALTORS® a national audience to showcase their brand, thus increasing the association’s reach and impact to the public while driving home the value of home ownership and importance of hiring a REALTOR®. In 2018, the consumer ad campaign achieved 2.71 billion impressions. Thanks to the special assessment, NAR is one of only a few associations that have the scale to undertake a national branding campaign to support REALTORS®, which is one of the reasons the REALTOR® brand is so highly valued.

The National Association of REALTORS®' Board of Directors voted to maintain the assessment level of $35 for 2014-2016 when it approved the current 3-year budget during the Midyear Meetings in May 2013. The assessment has remained at this level since 2009.

Q. How will NAR measure success?

A. NAR will field a baseline consumer tracking study immediately after the launch of the new campaign to assess current consumer perceptions of REALTORS® and the REALTOR® brand, against dimensions of value, trust and innovation, and is tracked year over year.

Performance of specific creative executions will be measured via click-through rates and consumer engagement metrics including shares and comments.

A random sample of REALTORS® from across the country will also be surveyed to assess engagement with and affinity for the ad campaign and its elements.

Q. How can members and REALTOR® associations get involved with the campaign?

A. Beginning Feb. 25, campaign materials will be provided on www.ThatsWhoWeR.realtor for use in their local markets. Access print and banner ads, posters, social posts, and links to TV and radio spots.

Also, follow @REALTORS across Facebook, Twitter, and Instagram to access and share the social content that will be published on an ongoing basis as part of the new campaign.

Q. Where can I get more information about the Consumer Advertising Campaign?

A. Visit www.ThatsWhoWeR.realtor to learn about the strategy and research behind the campaign, and to view current campaign materials.

Follow @REALTORS on Facebook, Twitter, and Instagram to leverage the social elements of the campaign across your own social networks.

For any additional questions, contact NAR’s Karen Bebart at 312-329-8359 or kbebart@realtors.org.

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