The Power to Serve
Everyone wins when staffers have authority to make customer service decisions and solve problems.
By Julie Sturgeon
A Complaint Is an Opportunity
Find out what's working, what's not, and make people happy along the way.
By Janet Edwards
Phones Ringing Off the Hook?
New technologies can help improve service to members over the phone.
By Masha Zager
10 Great Member Service Ideas
From member-access Wi-Fi to risk management certification, here's new member services ideas from across the country.
By Bridget McCrea
Chair Report
Customer service priority
By Keith Holm
Executive Briefing
Association news and events
Legal Update
Liability of member warnings
By F.P. Maxson
Marketing
Logo redo
By Stephen Klaniecki
Grassroots
Political face time
By Carolyn Schwaar
Best Practices
13 customer service essentials
By Carolyn Schwaar
-- Online Exclusives --
More --- > Great Member Service Ideas
From member-access Wi-Fi to risk management certification, here's new member services ideas from across the country. In addition to the 10 great service ideas in the print edition, pick up a few more ideas here online.
For more information on RAE, contact Carolyn Schwaar, cschwaar@realtors.org, 312-329-8874.