Keep agents, staff, and clients safe with these six tips.
Respond quickly. If employees or agents show symptoms of COVID-19, immediately separate them from others and send them home.
Contact trace. If employees or agents test positive, track down work contacts who recently spent at least 15 minutes within 6 feet of them over the time they may have been infectious. Inform everyone in the office the about potential exposure—without revealing the person’s identity.
Quarantine. Sick workers should not return to the office for a minimum of 14 days and only after their temperature is under 100.4 degrees Fahrenheit for at least 72 hours without fever medicine, a cough, or breathing problems.
Temperature test. You can’t require sick agents or employees to provide a COVID-19 test result, the CDC says. However, employers can do temperature screenings at the office and offer COVID-19 testing as long as all employees entering the office are tested.
Keep others safe. Educate agents and others in the office about social distancing, washing hands, wearing face masks, and routinely cleaning frequently touched surfaces.
Handle walk-in traffic carefully. Post signs at office entrances stating the requirement to wear a face covering. Provide disposable masks as needed.
Sources: CDC, Equal Employment Opportunity Commission, Harvard Business Review, Connecticut Dept. of Health, Minnesota Dept. of Health