Going the extra mile
Steve DuBrueler was working in his father’s carpet-cleaning business when a client—a real estate broker—bet him he couldn’t pass the licensing exam. He did.
That was 10 years go. Today DuBrueler owns three Coldwell Banker residential offices and one commercial office, which together did about $40 million in volume last year. “My goal is for my salespeople to feel they have a team of personal assistants working for them,” he says.
The company recently created relocation and customer service departments that handle everything from utility hookups to maintenance problems. Next up: insurance, title, and closing services via the Internet.
“We’re expanding both within and without,” he says. “We’re no longer in the real estate sales business but in the homeownership business.”