Title:Salesperson
Company:Lord & Stanley Realty Inc.

I’ve learned to acknowledge failure without getting discouraged. Failure occurs only when you don’t learn from mistakes. That’s especially important in real estate, where few opportunities turn into successful transactions. I review each transaction to understand what worked and what didn’t. In 2013, it took about eight days to process a file from an accepted offer to contract execution. Despite spending significant time creating instructions, I had to admit my process was failing and completely overhauled it. In admitting failure, I reduced that time to a four-day average, which was fundamental to being able to process 256.5 sides in 2014.