The Queen's English

(and many other variations)

As of 2016, 400 million people spoke English as their first language, and 1.1 billion spoke it as a secondary language. It may be the global language of business, but there’s plenty of room for misinterpretation among English speakers.

Two of the broadest distinctions are between British English and North American English. For example, a U.S. reader of The Times, which is published in London, will instantly notice that “z” is sometimes replaced with “s” (recognize versus recognise). They’ll also observe “extra” consonants, and even “unnecessary” vowels (program/programme; traveled/travelled; neighbor/neighbour).

This broad distinction between British and North American English overlooks the fact that speak their own unique version of English, with influences from both the U.S. and the U.K. In fact, a distinct feature of the style guide, Editing Canadian English, is the inclusion of comparison tables of American versus British spellings so Canadian editors can decide which to use, on each occasion.

Travel into the Southern Hemisphere and you’ll find additional differences in the way English is spoken and written. For example, Australians speak a distinct variety of English which originated in New South Wales, originally a penal colony founded in 1788.

In contrast, you’ll likely find a more formal version of English in India, where only a few hundred thousand Indians speak English as their first language. In news stories, for example, crime reports may use terms like miscreants, dacoits, and dastardly.

What About Your Website?

As a general rule of thumb, your website should be written in the language of your primary market. However, if you are actively working on attracting clients from another market, include a section directed to these clients, using language that corresponds to their conventions.

For example, a Florida agent who is marketing to buyers from the U.K. should include a section, written in British English, with content that will appeal to these buyers. This will also improve the likelihood of your content appearing in their search results, since you’ll be using keywords that come closer to matching the way they search.

Notice: The information on this page may not be current. The archive is a collection of content previously published on one or more NAR web properties. Archive pages are not updated and may no longer be accurate. Users must independently verify the accuracy and currency of the information found here. The National Association of REALTORS® disclaims all liability for any loss or injury resulting from the use of the information or data found on this page.

Success with International Customers

Success with International Customers

Price: $29.95
Member Price: $29.95

Buy from the REALTOR® Store

The Little Purple Book: International Rules to Live By for REALTORS®

Little Purple Book - Rules to Live By International from the REALTOR® Store

Price: $29.95
Member Price: $19.95
Member Savings: $10.00

Buy from the REALTOR® Store

How Does This Affect Your Marketing Efforts?

For global real estate practitioners, every communication is potentially a marketing communication. Your marketing efforts aren’t limited to paid ads and flyers. Conversations and email messages are also opportunities to move a relationship forward (or set it back).

Even if you’re quite comfortable speaking and writing English, it’s always important to be aware of and sensitive to subtle but important differences. Both vocabulary and idiomatic phrases can easily be confused. A few examples:

In Canada…

  • “A dog’s breakfast” is something that’s all messed up.
  • “Clicks” is a slang term for kilometers, or kilometers per hour.
  • “College” is a community college, as opposed to a four-year university.

In Australia…

  • “She’ll be right” means all is good.
  • “Dinkie die” refers to the whole truth.
  • “See you in the arvo” means see you in the afternoon.

In India…

  • “Do the needful” is usually an affirmative response to a request.
  • “Revert” means getting back in touch.
  • And “passed out” means successfully getting through an examination.

Other Differences

Every industry has its unique terms, and real estate is no different. However, among English speakers, this can also change from one country to another. For example, an apartment (in the U.S.) may be called a flat or a unit elsewhere. Similarly, a duplex means a two-unit home to most Canadian real estate agents, however, some locals consider this a two-story structure.

It’s also important to be on the lookout for other regional and even generational differences. Terms are always changing. Consider the word “thong.” For older Americans, this is something you wear on your feet. However, for younger Americans, that’s an entirely different article of clothing, and they wear flip-flops on their feet!

We All Make Mistakes: Major Advertising Faux Pas

If English has different meanings in different parts of the world, imagine how easy it is to make a communications blunder when translating your message into other languages. Even large companies with marketing departments and advertising agencies have been known to stumble, including these notable stories:

  • KFC’s slogan, “finger licking good” didn’t sound very appealing to Chinese consumers when it was translated to “eat your fingers off.”
  • In Germany, “mist” is slang for manure, which certainly didn’t help sales for Clairol’s “Mist Stick” curling iron. Puffs tissues similarly stumbled when it failed to realize its brand name is German slang for a brothel.
  • In some African markets, where literacy rates are low, food products are often labeled with a picture of the contents, a convention that backfired for Gerber, when it attempted to sell baby food using its trademarked image of the cute Gerber baby.
  • Coors brewing company’s slogan, “turn it loose,” fell flat in many Spanish markets, where the phrase is a colloquial term for having diarrhea.
  • Mercedes-Benz initially entered the Chinese market using the brand name “Bensi,” which means “rush to die.”
  • The American Dairy Association’s popular “Got Milk?” campaign has been used (and parodied) for over 20 years. However, the trade group’s slogan raised eyebrows in Spanish-speaking countries, where it was translated into “Are You Lactating?”

How to avoid similar blunders?

The best advice is to ask a native speaker to review anything you translate into another language. Machine translation is a great tool, and keeps improving. However, it’s still easy for unintended meanings to slip into your message.


About Global Perspectives

Global Perspectives in Real Estate is a resource for global professionals, aimed at helping them globalize their local markets. Produced bi-monthly, this newsletter serves as a how-to guide and is full of useful and actionable tips. A free subscription is given to all Certified International Property Specialists (CIPS) designees.

Learn more about earning the CIPS designation