Mediation is NAR's preferred method of dispute resolution. All local REALTOR® associations must, as a benefit of membership, offer the ability to mediate otherwise-arbitrable disputes. In some REALTOR® associations, mediation is required prior to an arbitration hearing.
The following is a collection of mediation events, resources, and information.
Training & Events
NAR offers Mediation Training annually in Chicago. Since 2000, NAR has offered an exceptional 2½ day program covering NAR’s mediation model. This program includes one full day of personalized coaching from some of the country’s foremost mediation experts.
NAR also hosts a Professional Standards Education Seminar annually in Chicago. This seminar includes some training on mediation, but its focus is more generally on the entire professional standards process.
Search the Professional Standards Training and Mediation Resources Database to find mediation officers and other resources on general professional standards education.
View Mediation as a Service of Member Boards from the Code of Ethics and Arbitration Manual.
Ethics Mediation — Learn the basics of ethics mediation: complaints that may be mediated, appointment of mediators, and more.
Access mediation tools and resources from NAR's Mediation Training Seminars. These materials are intended to help associations offer mediation as a service to their REALTOR® members.
Customize and print Mediation brochures.
- No Losers in Mediation
This article provides practical information on mediation and explains the advantages of mediation over arbitration and litigation.
- Nonlawyer Mediators and the Unauthorized Practice of Law
Do you have to be a lawyer to serve as a mediator? Learn more.
- Top 10 Specious Reasons Why Lawyers Won't Mediate
Mediation is a proven process that is being used by litigators to save time and money and avoid the risk of trial. Yet lawyers offer many reasons to justify not mediating.
On the Forms page of NAR's Code of Ethics and Arbitration Manual, you can download these mediation forms:
- Agreement to Mediate
- Mediation Officer Selection Form
- Mediation Resolution Agreement
- Notice of Request for Mediation
- Notice of Selection of Mediation Officer
- Request for Mediation
- Sample Letter for Mediation Officer
- Termination of Mediation Conference
Learn about developing an Ombudsman program.