We've already done the research for you. References (formerly Field Guides) offer links to articles, eBooks, websites, statistics, and more to provide a comprehensive overview of perspectives. EBSCO articles (E) are available only to NAR members and require a password.
Managing Client Expectations
How to Manage Your Real Estate Clients’ Expectations, (Global Real Estate Licence, Mar. 14, 2017)
5 Big Communication Blunders to Stop Making, (REALTOR® Magazine, Dec. 19, 2016)
How To Set Expectations With Clients, (REALTOR® Magazine, Jan. 2016)
Managing Expectations Like a Pro, (James Archer, June 2015)
5 Questions Every Agent Should Ask a New Real Estate Client, (Placester, Dec. 18, 2012)
Handling Difficult Customers
7 Perfect Replies to (Politely) Shut Down Negative People, (The Muse, 2017)
Brokerage Reminder: Agents beware – 5 signs of a difficult client, (FirstTuesday Journal, May 20, 2015)
Listening v Hearing: How to Diffuse Angry Customers, (Business 2 Community, Sept. 16, 2014)
Why You Need a 'Calmer' at Home Inspections, (REALTOR® Magazine, March 2014)
Help Emotional Clients Keep Their Cool, (REALTOR® Magazine, Sept. 2008)
10 New Strategies for Stress Management, (Psychology Today, Jan. 19, 2017)
Coping with Stress at Work, (American Psychological Association, 2016)
Stress Management - Ways to Relieve Stress, (WebMD, Nov. 14, 2014)
13 Foods That Fight Stress, (Prevention Magazine, May 22, 2014)
15 Stress Management Techniques That Work Well … and Fast, (Be Brain Fit, n.d.)
How to Fire Your Difficult Customers
How to Fire Your Agent or Client, (The Balance, Feb. 28, 2017)
When is it OK to Let a Real Estate Client Go?, (Follow Up Boss, Mar. 28, 2016)
How to fire a client, (ActiveRain, Aug. 3, 2009)
How to Fire a Monster Client: The Steps, (Michael Hyatt, n.d.)
3 Painless Scripts to Free Yourself of Problem Clients, (Nick Reese, n.d.)
Code of Ethics and Arbitration Manual — National Association of REALTORS®
Safety - Helping NAR members understand the risks they face through knowledge, awareness, and empowerment.
HelpGuide — A trusted non-profit guide to mental health and well-being.
The American Institute of Stress — The mission of AIS is to improve the health of the community and the world by setting the standard of excellence of stress management in education, research, clinical care and the workplace.
MindTools — Learn the leadership, management and personal effectiveness skills you need for a happy, successful career.
Active Rain — ActiveRain is a community of real estate professionals who exchange ideas to grow their business. It provides a way for agents and other real estate industry contributors to connect, share, and learn.
eBooks & Other Resources
The following eBooks and digital audiobooks are available to NAR members:
151 Quick Ideas to Deal with Difficult People (Kindle, eBook)
The complete idiot's guide to coping with difficult people (Kindle, eBook)
Make Difficult People Disappear, (Kindle, eBook)
Working with difficult people (Kindle, eBook)
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The inclusion of links on this page does not imply endorsement by the National Association of REALTORS®. NAR makes no representations about whether the content of any external sites which may be linked in this page complies with state or federal laws or regulations or with applicable NAR policies. These links are provided for your convenience only and you rely on them at your own risk.