Caring Transitions
Before Corinne Fales, 26, began helping real estate clients, she had already gained experience aiding families through another deeply emotional transition: the grief involved in losing a loved one. Fales’s first job was at a funeral home in Brookfield, Wis., where she sold burial services. “But I was more interested in hearing about [the deceased] person’s life from people who knew them,” she says. That compassion has been valuable during the ups and downs of her clients’ real estate journey. “Although I’m being hired to do a job, I make it much more than that,” she says. “I love talking to clients about their homes. Everyone has a story, and they really like to tell it.” Her favorite part of a transaction is sending out a customer survey after closing. It’s not to earn glowing feedback, she says, but because she wants her clients to help her do her job better.