What Is Member Support?

Member Support (formerly Information Services) is comprised of the Library & Archives and the Contact Center. The team provides REALTORS® and association staff with useful information about the Association’s activities and resources. It offers member services, support for the nar.realtor website, and industry/association research guidance to help you succeed.


13 knowledgeable and experienced staff are here to assist you. Member Support stays on top of all NAR's activities to give REALTORS® a central information source to “get smart quick.”

How Can They Help You?

Member Support answers an average of over 12,000 calls and emails every month. Questions range from the basics like “What is my NRDS number?” or “What is my nar.realtor username?” to more complex queries, such as “How does a cell phone tower impact property values?” or “What are the implications of impact fees on housing affordability?”

Member Support regularly assists REALTORS® and REALTOR® associations with inquiries regarding:

  • NAR events, programs, education, and research
  • nar.realtor access and site navigation
  • Member records and membership information (NRDS)
  • REALTOR Benefits® Program
  • The REALTOR® Emeritus Program
  • Real estate industry research, statistics, and news
  • Access to NAR Library resources—virtual, physical, and archival
  • NAR products and services

Quality Assurance is an important aspect of the Association’s success. Member Support ensures each inquiry is completed efficiently, effectively, and professionally. Their tools allow them to track, survey, and garner statistics on the success of the Association’s interactions with members.

How Do You Reach Them?

Member Support can be reached by phone, email, web chat, Facebook, and Twitter.

These details are accessible on nar.realtor’s Contact Us page.

Want More Information?

Check out nar.realtor's selection of Reference guides, which offer expert-curated links and info on dozens of subjects of interest to REALTORS® and real estate professionals.


That's Who We R

The campaign ads rally consumers to "Look for the R" for reassurance, resources, and reliable guidance on their path to property ownership.