VA Toolkit Booklet The VA Toolkit is an education piece designed for REALTOR® members with little previous experience in using products offered by VA, or members who have not worked with veterans as clients in recent years. Videos Who Is Eligible to Receive Veterans Benefits? Is The Veterans Entitlement Available For Use In a Refinance? How Can The Veteran and the REALTOR® Work Together? How Does The Veteran Get A Certificate of Eligibility?