Associate Broker
RE/MAX Lifestyles
Hackensack, N.J.

Individual volume: $20.8 million
Individual sides: 42

A Culture of Sharing

Early in her working life, Jennifer Romero, 26, worked at a movie theater, in health care, and as a Starbucks barista. These customer service roles informed how she treats her buyer and seller clients today—and how she trains agents at her brokerage.

"A lot of people get licensed thinking it’s a sales job. But you’re not just selling real estate; you’re also making connections and building trust," Romero says. "Most clients are in some kind of transition, whether it be marriage, divorce, just moving into the country, or something else. They don’t just need a salesperson. They need compassion."

This philosophy extends into the brokerage Romero co-founded with business partner Martin Bianchi. "We have a family-oriented culture. We all know each other and help each other, which isn’t typical. A lot of agents won’t share tips with newer agents because it’s competitive and they wonder why they would help anyone else succeed. But I always say, ‘No one has to starve. There’s enough food for everyone.’"