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Return Policy
NAR Return Policy
  • Returns will not be accepted for products that are delivered via electronic download or online delivery. This includes products that are available via the 'My eProducts' page.
  • eProducts are delivered immediately upon order and therefore can not be cancelled.
  • All returns must be postmarked back to NAR within 30 days of receipt of order.
  • All returns must be authorized by NAR Customer Service Representative before the product is returned to NAR. Products that are returned without any notification or paperwork describing the problem will not be accepted.
  • Returns will not be accepted for discontinued or revised items.
  • Shipping fees will not be reimbursed for returns made due to the following customer ordering errors:
    • Ordered too many
    • Ordered the wrong item
    • Placed duplicate orders
    • Partial return on an item sold using a volume discount
  • Shipping fees will be reimbursed for returns due to:
    • Shipment of incorrect product
    • Shipment of incorrect amount of product (NOTE: This will be verified by package weight.)
    • Shipment of product to incorrect customer
    • Shipment of defective product
    • Order was damaged in shipment
    • Other shipment errors as determined by a NAR Customer Service Representative
  • Orders damaged in shipment should remain in their original packaging if at all possible. A NAR Customer Service Representative should be contacted immediately and as much description as possible should be provided about the damage to the shipment. NAR reserves the right to make the final determination on how the damage to the shipment occurred.
  • Return shipment charges are the responsibility of the customer unless the product return is due to one of the shipment errors listed above.
  • Items that are sold as kits or packages must have all pieces returned in saleable form or a refund will not be issued.
  • Refunds under $10.00 will not be issued.
  • After speaking to a customer representative please use the form below to return your product with your return authorization number.
  • Customer Return Processing Form.doc

    NAR Customer Service
    Tel: 1-800-874-6500, select '1' from the menu
    Address: 1051 N Kirk Road, Batavia, IL 60510
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