NAR Education Matrix

Building an Exceptional Customer Service Referral Business (CRS 210)

Building an Exceptional Customer Service Referral Business is a highly interactive course designed to deliver all the essentials for refocusing the student’s business plan to a customer service centered, repeat and referral business. The information provided will help identify the expectations of the "new consumer", the "new behaviors" necessary to meet those expectations and specific systems to make the agent’s business more productive, more profitable and more enjoyable.

Course Content:
  • Attracting a higher caliber client
  • Meeting the expectations of the "new consumer"
  • Dialogues and strategies for building a referral database
  • Delivery systems to generate a successful referral business

  • Organization:   
    Residential Real Estate Council (RRC)
    Course Length:   
    2 days
    Available Online:   
    Additional Information:   
    CRS two-day Courses receive sixteen education credits towards the CRS designation.

    Designation or    Certification:   
    This course can be credited towards the following designations or certifications:

    Contact Information:

    Web Site:
    Education Page:    
    CRS Course Catalog