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Ombudsman Process

Five-part video demonstration of the Ombudsman process that occurred during the 2013 NAR Professional Standards Education Seminar.

  • Part 1 — Complainant calls association about a member’s conduct
  • Part 2 — Association staff alerts ombudsman to matter
  • Part 3 — Ombudsman calls complainant
  • Part 4 — Ombudsman calls REALTOR®/Respondent
  • Part 5 — Ombudsman closes matter with call to complainant

Ombudsman Process (Beach Rental)

Seven-part video demonstration of the Ombudsman process that occurred during the 2014 NAR Professional Standards Education Seminar.

  • Part 1 — Complainant calls association about a member's conduct
  • Part 2 — Association staff alerts ombudsman to matter
  • Part 3 — Ombudsman calls complainant
  • Part 4 — Ombudsman calls REALTOR®/Respondent
  • Part 5 — Ombudsman calls complainant to set up settlement call with respondent
  • Part 6 — Ombudsman calls respondent and suggests that the two talk to one another
  • Part 7 — Respondent calls complainant to settle issues and close out the matter