Ombudsman Process

Five-part video demonstration of the Ombudsman process that occurred during the 2013 NAR Professional Standards Education Seminar.

  • Part 1 — Complainant calls association about a member’s conduct
  • Part 2 — Association staff alerts ombudsman to matter
  • Part 3 — Ombudsman calls complainant
  • Part 4 — Ombudsman calls REALTOR®/Respondent
  • Part 5 — Ombudsman closes matter with call to complainant

Ombudsman Process (Beach Rental)

Seven-part video demonstration of the Ombudsman process that occurred during the 2014 NAR Professional Standards Education Seminar.

  • Part 1 — Complainant calls association about a member's conduct
  • Part 2 — Association staff alerts ombudsman to matter
  • Part 3 — Ombudsman calls complainant
  • Part 4 — Ombudsman calls REALTOR®/Respondent
  • Part 5 — Ombudsman calls complainant to set up settlement call with respondent
  • Part 6 — Ombudsman calls respondent and suggests that the two talk to one another
  • Part 7 — Respondent calls complainant to settle issues and close out the matter

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Copyright

Real estate professionals must be cognizant of copyright issues when it comes to listing content, most notably in connection with listing photographs.

Commitment to Excellence

Developing and enhancing 11 competencies that indicate a REALTOR®'s commitment to ethics, advocacy, technology, data privacy, and customer service.